Tekkabuz Privacy Policy – How We Handle Your Personal Data

1. Introduction

This Privacy Policy describes how Tekkabuz collects, uses, stores and protects the personal data of players who register and use the Tekkabuz platform. It applies to all interactions with Tekkabuz — whether through our website, mobile browser interface or any other channel through which our services are accessed.

By registering an account or using any part of the Tekkabuz platform, you consent to the collection and use of your data as described in this policy. This Privacy Policy should be read alongside our Terms and Conditions, which together form the complete agreement governing your use of Tekkabuz.

Tekkabuz takes the privacy of Pakistani players seriously. We know that entrusting a platform with your personal and financial information requires confidence that it will be handled with care. We have designed our data practices to be as minimal, purposeful and secure as possible — we collect only what we need, we use it only for legitimate purposes and we do not retain it longer than necessary.

2. Data We Collect

2.1 Information You Provide Directly

When you register a Tekkabuz account or interact with our platform, you provide us with personal information including:

• Full legal name and date of birth
• Pakistan CNIC number or passport number (for identity verification)
• Contact details: mobile number and email address
• Residential address
• Payment account details: Easypaisa/JazzCash mobile number, NayaPay/SadaPay account identifier, bank account number for IBFT, or card details for Visa/Mastercard transactions
• Any documents submitted for KYC verification, such as photographs of your CNIC or passport

2.2 Information Collected Automatically

When you use the Tekkabuz platform, we automatically collect certain technical and usage data including:

• IP address and approximate geographic location derived from it
• Device type, operating system and browser information
• Pages visited, features used and time spent on the platform
• Login timestamps and session durations
• Betting and gaming history — games played, wagers placed, amounts staked and winnings
• Deposit and withdrawal transaction records

2.3 Cookies and Tracking Technologies

Tekkabuz uses cookies and similar tracking technologies to improve your experience on our platform. See Section 6 for full details on our cookie usage.

3. How We Use Your Data

Tekkabuz uses the personal data we collect for the following specific purposes:

3.1 Account Management

Your basic personal information — name, contact details, date of birth — is used to create and maintain your Tekkabuz account, verify your identity during registration and during KYC checks, and communicate with you about your account status, including important security notifications and updates to our policies.

3.2 Payment Processing

Payment details are used exclusively to process your PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard, and to process your withdrawal requests to verified payment methods. Payment processing data is shared with our payment service providers only to the extent necessary to complete transactions.

3.3 Fraud Prevention and Security

Tekkabuz uses technical data — IP addresses, device fingerprints, login patterns and transaction history — to detect and prevent fraudulent activity, money laundering, multi-accounting and other forms of platform abuse. This is essential for maintaining a fair and secure environment for all players on the platform.

3.4 Regulatory Compliance

We are required to maintain records of account activity and financial transactions for regulatory and audit purposes. This includes maintaining KYC records and transaction logs for the periods required by applicable laws and our operating obligations.

3.5 Responsible Gaming

Your gaming and betting history is used by Tekkabuz's responsible gaming systems to identify patterns that might indicate problem gambling behaviour. This analysis is used to offer appropriate tools and interventions — such as deposit limit suggestions or responsible gaming check-ins — to players who may benefit from them.

3.6 Platform Improvement

Aggregated and anonymised usage data helps Tekkabuz understand how our platform is being used, which features are popular and where improvements would benefit players. This data is analysed at a statistical level and is not used to make decisions about individual players.

3.7 Marketing Communications

Where you have opted in to receive marketing communications, your contact details are used to send you relevant promotions, bonus offers and platform updates. You can opt out of marketing communications at any time through your account settings or by contacting our support team. See Section 10 for full details on marketing.

4. Legal Basis for Processing

Tekkabuz processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under our Terms and Conditions — including account management, payment processing and settling your bets.
• Legal obligation: Processing required to comply with applicable laws — including KYC/AML obligations, financial record-keeping requirements and responding to lawful requests from regulatory authorities.
• Legitimate interests: Processing for fraud prevention, platform security and improving our services — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications — only where you have given clear, specific consent to receive such communications. This consent can be withdrawn at any time.

5. Data Sharing

Tekkabuz does not sell your personal data to any third party under any circumstances. We share your data only in the following limited and controlled situations:

5.1 Payment Service Providers

Transaction data is shared with payment processors — including the operators of Easypaisa, JazzCash, NayaPay, SadaPay and card processing networks — as required to complete your deposits and withdrawals. These providers process your data under their own privacy policies and are contractually required to maintain appropriate data protection standards.

5.2 Identity Verification Services

During the KYC process, your identity documents may be processed by a third-party identity verification service. This service operates under strict confidentiality obligations and uses your data solely for the purpose of verifying your identity on behalf of Tekkabuz.

5.3 Legal and Regulatory Disclosure

Tekkabuz will disclose your data to law enforcement, regulatory bodies or courts when we are legally required to do so by a valid legal process. We will not comply with informal requests for data and will challenge any requests we believe to be legally invalid or disproportionate.

5.4 Business Operations

Some technical services — such as cloud hosting, analytics platforms and customer support tools — are provided by third-party suppliers who may process certain data on our behalf. All such processors are required to comply with our data protection standards and are prohibited from using your data for their own purposes.

6. Cookies and Tracking Technologies

Tekkabuz uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is a breakdown of the types of cookies we use:

Essential Cookies

These are cookies that are strictly necessary for the Tekkabuz platform to function. They maintain your login session, remember your language preference and enable core platform features. These cookies cannot be disabled without breaking the platform.

Analytics Cookies

We use anonymised analytics data to understand how players use different parts of the Tekkabuz platform. This helps us identify which pages or features need improvement and where players encounter problems. Analytics cookies collect aggregated data only — they are never linked to your individual account without your explicit consent.

Security Cookies

Security cookies help Tekkabuz detect fraudulent login attempts, unusual access patterns and other security threats. They form part of our multi-layered approach to keeping your account and funds safe.

Marketing Cookies

If you have consented to receive personalised communications, marketing cookies may be used to understand your interests and present relevant Tekkabuz promotions. These are only active if you have opted in to marketing communications and can be disabled by withdrawing your marketing consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential or security cookies will affect your ability to use the Tekkabuz platform.

7. Data Retention

Tekkabuz retains your personal data only for as long as it is needed for the purposes for which it was collected, subject to legal and regulatory retention obligations. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account plus five years after account closure, to meet regulatory requirements.
• Transaction and financial records: Retained for seven years from the date of the transaction, as required for financial compliance purposes.
• Betting and gaming history: Retained for the duration of your account plus two years after account closure.
• Technical and usage logs: Typically retained for 90 days, unless longer retention is needed for a specific investigation or legal matter.
• Marketing communication records: Retained until you withdraw consent plus six months to manage any complaints or queries arising from our marketing activities.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Data Security

Protecting your personal and financial data is one of our most important responsibilities at Tekkabuz. We employ multiple layers of technical and organisational security measures to keep your information safe:

• All data transmitted between your device and Tekkabuz servers is encrypted using TLS (Transport Layer Security) — the same standard used by banks
• Sensitive data stored on our servers is encrypted at rest using industry-standard encryption algorithms
• Access to personal data within Tekkabuz is strictly controlled on a need-to-know basis — staff members can only access the data their role requires
• All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training
• Our systems are monitored continuously for unusual access patterns and potential security incidents
• Payment card data processed through Visa/Mastercard channels is handled in accordance with PCI-DSS standards

Despite our best efforts, no internet-based system can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, Tekkabuz will notify affected players as quickly as practicable and take all appropriate steps to contain and remediate the incident.

9. Your Privacy Rights

As a Tekkabuz player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through live chat or at support@tekkabuz.bet:

10. Marketing Communications

Tekkabuz sends marketing communications — including promotional offers, bonus announcements and platform updates — only to players who have explicitly opted in to receive them during registration or through their account settings. We do not send unsolicited marketing communications.

Marketing messages from Tekkabuz are sent via SMS to your registered mobile number and/or via email to your registered email address, depending on your communication preferences. You may also receive in-platform notifications about current promotions when you are logged into your account.

You can withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your Tekkabuz account settings
• Using the unsubscribe link included in every marketing email we send
• Replying STOP to any marketing SMS from Tekkabuz
• Contacting our support team through live chat and requesting removal from marketing lists

Please allow up to 48 hours for your opt-out request to take full effect across all our communication channels. Opting out of marketing will not affect transactional communications — we will still send you important account notifications, security alerts and information directly related to your use of the platform.

11. Children's Privacy

The Tekkabuz platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Registration on Tekkabuz requires confirmation that you are at least 18 years old, and we conduct age verification as part of our KYC process.

If Tekkabuz becomes aware that we have collected personal data from a person under the age of 18, we will immediately suspend that account, delete all associated personal data and, where required, report the matter to the appropriate authorities. Parents or guardians who believe their child may have registered an account on Tekkabuz should contact our support team immediately.

We strongly encourage parents and guardians to use parental control software and to have open conversations with young people about the risks associated with gambling and with providing personal information online.

12. Changes to This Privacy Policy

Tekkabuz may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or the features and services we offer. When we make changes, the updated policy will be published on this page with a revised effective date shown at the top.

For material changes — changes that significantly affect your privacy rights or how we use your data — we will make reasonable efforts to notify registered players through in-platform notifications or by email before the changes take effect. For minor updates, such as clarifications of existing practices, we may update the policy without separate notification.

Your continued use of the Tekkabuz platform after the effective date of any policy update constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically so you are always aware of our current privacy practices.

13. Contact Us & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how Tekkabuz has handled your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 on the Tekkabuz platform — the fastest way to reach us
• Email: support@tekkabuz.bet — for formal privacy requests or complaints

For formal privacy complaints, please send an email with the subject line "Privacy Complaint" and include your account username, a description of your concern and any relevant dates or transaction references. Tekkabuz will acknowledge all formal privacy complaints within 24 hours and aim to provide a full response within five business days.

If you are not satisfied with how Tekkabuz has handled your privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. We will cooperate fully with any such regulatory investigation.